> ## Documentation Index
> Fetch the complete documentation index at: https://docs.libredesk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Unassigned Conversations

> Get all conversations not assigned to any user and team



## OpenAPI

````yaml get /api/v1/conversations/unassigned
openapi: 3.0.0
info:
  title: Libredesk API
  description: >-
    REST API documentation for Libredesk helpdesk system.


    ## Authentication


    The Libredesk API supports two authentication methods:


    ### 1. Basic Authentication

    Use your API key and secret with Basic authentication:

    ```

    Authorization: Basic <base64_encoded_api_key:api_secret>

    ```


    ### 2. Token Authentication  

    Use your API key and secret with token authentication:

    ```

    Authorization: token api_key:api_secret

    ```


    To obtain API credentials, generate them from your agent profile in the
    Libredesk dashboard.
  version: 1.0.0
servers:
  - url: http://localhost:8080
    description: Local development server
security:
  - basicAuth: []
  - tokenAuth: []
paths:
  /api/v1/conversations/unassigned:
    get:
      tags:
        - Conversations
      summary: Get Unassigned Conversations
      description: Get all conversations not assigned to any user and team
      operationId: handleGetUnassignedConversations
      parameters:
        - name: page
          in: query
          required: false
          schema:
            type: integer
            default: 1
          description: Page number (defaults to 1)
        - name: page_size
          in: query
          required: false
          schema:
            type: integer
            minimum: 1
            maximum: 100
            default: 30
          description: Number of items per page (defaults to 30, max 100)
      responses:
        '200':
          description: Unassigned conversations retrieved successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationListResponse'
        '401':
          description: Unauthorized
        '500':
          description: Internal server error
      security:
        - basicAuth: []
        - tokenAuth: []
components:
  schemas:
    ConversationListResponse:
      type: object
      properties:
        status:
          type: string
          example: success
        data:
          type: object
          properties:
            results:
              type: array
              items:
                $ref: '#/components/schemas/ConversationListItem'
            total:
              type: integer
            per_page:
              type: integer
            total_pages:
              type: integer
            page:
              type: integer
    ConversationListItem:
      type: object
      properties:
        id:
          type: integer
        created_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
        uuid:
          type: string
        waiting_since:
          type: string
          format: date-time
          nullable: true
        assignee_last_seen_at:
          type: string
          format: date-time
        contact:
          $ref: '#/components/schemas/ContactSummary'
        inbox_channel:
          type: string
        inbox_name:
          type: string
        sla_policy_id:
          type: integer
          nullable: true
        first_reply_at:
          type: string
          format: date-time
          nullable: true
        last_reply_at:
          type: string
          format: date-time
          nullable: true
        resolved_at:
          type: string
          format: date-time
          nullable: true
        subject:
          type: string
        last_message:
          type: string
        last_message_at:
          type: string
          format: date-time
        last_message_sender:
          type: string
        next_sla_deadline_at:
          type: string
          format: date-time
          nullable: true
        priority_id:
          type: integer
          nullable: true
        unread_message_count:
          type: integer
        status:
          type: string
        priority:
          type: string
          nullable: true
        first_response_deadline_at:
          type: string
          format: date-time
          nullable: true
        resolution_deadline_at:
          type: string
          format: date-time
          nullable: true
        applied_sla_id:
          type: integer
          nullable: true
        next_response_deadline_at:
          type: string
          format: date-time
          nullable: true
        next_response_met_at:
          type: string
          format: date-time
          nullable: true
    ContactSummary:
      type: object
      properties:
        created_at:
          type: string
          format: date-time
        updated_at:
          type: string
          format: date-time
        first_name:
          type: string
        last_name:
          type: string
        avatar_url:
          type: string
          nullable: true
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: >-
        Basic authentication using base64 encoded API key and secret. Format:
        `Authorization: Basic <base64(api_key:api_secret)>`
    tokenAuth:
      type: apiKey
      name: Authorization
      in: header
      description: >-
        Token authentication using API key and secret. Format: `Authorization:
        token api_key:api_secret`

````