> ## Documentation Index
> Fetch the complete documentation index at: https://docs.libredesk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Modern, open source, self-hosted omnichannel customer support desk. Live chat, email, and more — packed into a single binary.

Libredesk is a free and open-source omnichannel customer support desk with built-in live chat, email, and more. The backend is written in Go and the frontend in Vue JS with ShadcN for UI components.

<img src="https://libredesk.io/hero-dark-v2.png?q=2" alt="Libredesk" className="rounded-lg border" />

Visit [libredesk.io](https://libredesk.io) for more info. Check out the [**live demo**](https://demo.libredesk.io/).

## Features

* **Omnichannel inbox**\
  Live chat, email, and more — all in one inbox. Manage every conversation from a single, unified interface.

* **Live chat widget**\
  Embed a real-time chat widget on your website. Engage visitors instantly and handle live conversations right from your support desk.

* **Granular permissions**\
  Create custom roles with granular permissions for teams and individual agents.

* **Automations**\
  Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.

* **CSAT surveys**\
  Measure customer satisfaction with automated surveys.

* **Macros**\
  Save frequently sent messages as templates. With one click, send saved responses, set tags, and more.

* **Organization**\
  Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar.

* **Auto assignment**\
  Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.

* **SLA management**\
  Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.

* **Custom attributes**\
  Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase.

* **AI-assist**\
  Instantly rewrite responses with AI to make them more friendly, professional, or polished.

* **Activity logs**\
  Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability.

## Quick links

<CardGroup cols={2}>
  <Card title="Installation" icon="download" href="/getting-started/installation">
    Get Libredesk up and running
  </Card>

  <Card title="Live demo" icon="play" href="https://demo.libredesk.io">
    Try Libredesk in action
  </Card>

  <Card title="GitHub" icon="github" href="https://github.com/abhinavxd/libredesk">
    View source code
  </Card>

  <Card title="Website" icon="globe" href="https://libredesk.io">
    Visit our website
  </Card>
</CardGroup>