Introduction

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Features

• Omnichannel inbox
  Live chat, email, and more — all in one inbox. Manage every conversation from a single, unified interface.
• Live chat widget
  Embed a real-time chat widget on your website. Engage visitors instantly and handle live conversations right from your support desk.
• Granular permissions
  Create custom roles with granular permissions for teams and individual agents.
• Automations
  Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
• CSAT surveys
  Measure customer satisfaction with automated surveys.
• Macros
  Save frequently sent messages as templates. With one click, send saved responses, set tags, and more.
• Organization
  Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar.
• Auto assignment
  Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.
• SLA management
  Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
• Custom attributes
  Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase.
• AI-assist
  Instantly rewrite responses with AI to make them more friendly, professional, or polished.
• Activity logs
  Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability.

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Quick links