Features
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Multi Shared Inbox
Libredesk supports multiple shared inboxes, letting you manage conversations across teams effortlessly. -
Granular Permissions
Create custom roles with granular permissions for teams and individual agents. -
Smart Automation
Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions. -
CSAT Surveys
Measure customer satisfaction with automated surveys. -
Macros
Save frequently sent messages as templates. With one click, send saved responses, set tags, and more. -
Smart Organization
Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar. -
Auto Assignment
Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria. -
SLA Management
Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments. -
Custom Attributes
Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase. -
AI-Assist
Instantly rewrite responses with AI to make them more friendly, professional, or polished. -
Activity Logs
Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability.