Introduction

Open source, self-hosted customer support software for email, live chat, and WhatsApp. Distributed as a single binary. Visit libredesk.io for more info. Check out the live demo.

​

Features

​

Inbox and channels

• Shared inbox: Handle email, live chat, and WhatsApp conversations in one place.
• Live chat: Add a real-time chat widget to your website.
• WhatsApp: Connect a number through the Meta Cloud API.
• Inbox organization: Use teams, tags, custom statuses, custom attributes, snoozing, and search.

​

Help center and AI

• Help center: Publish a searchable, multilingual knowledge base.
• AI assistant: Answer live chat questions using your knowledge base and hand conversations to an agent when needed.
• Agent copilot: Draft replies, summarize conversations, and find answers without leaving the inbox.

​

Workflow and reporting

• Automations: Tag, assign, and route conversations using rules you define.
• Macros: Send saved replies and apply conversation actions in one step.
• Auto assignment: Distribute incoming conversations round robin, with an optional cap on each agent’s active conversations.
• SLA management: Set response targets and get notified about conversations at risk of breaching them.
• CSAT and analytics: Collect customer ratings and track response times, resolution rates, and agent activity.

​

Administration and integrations

• Permissions and SSO: Create roles with per-action permissions and sign in through Google, Microsoft, or another OIDC provider.
• Activity logs: Review actions performed by agents and admins.
• API and webhooks: Connect libredesk to other systems and workflows.

​

Quick links