Authorizations
Basic authentication using base64 encoded API key and secret. Format: Authorization: Basic <base64(api_key:api_secret)>
Body
application/json
Conversation creation details
Conversation subject
Initial message content (Accepts HTML as well)
Inbox ID for the conversation
Contact's email address
Contact's first name
Contact's last name
Who initiated the conversation. 'contact' means first message is incoming from contact, 'agent' means first message is outgoing from agent
Available options:
agent
, contact
Team ID to be assigned when conversation is created
Agent ID to be assigned when conversation is created
Array of attachment IDs