GET
/
api
/
v1
/
reports
/
overview
/
counts
Overview Counts
curl --request GET \
  --url http://localhost:8080/api/v1/reports/overview/counts \
  --header 'Authorization: Basic <encoded-value>'
{
  "status": "success",
  "data": {
    "open": 52,
    "awaiting_response": 46,
    "unassigned": 52,
    "pending": 52,
    "agents_online": 1,
    "agents_away": 0,
    "agents_reassigning": 0,
    "agents_offline": 4
  }
}

Authorizations

​
Authorization
string
header
required

Basic authentication using base64 encoded API key and secret. Format: Authorization: Basic <base64(api_key:api_secret)>

Response

200
application/json

Counts overview report retrieved successfully

The response is of type object.